Support

Get in touch

Email info@mysubs.nl. We usually reply within two business days.

Tell us whether you are a member or manage an organisation, and what you have already tried.

Sign-in problems

The app sends a one-time code to your email. Check spam if it does not arrive.

• Request a new code and wait a moment before trying again.
• Use the same email address your organisation has on file.
• Still stuck: email us with the address you are using.

QR pass problems

The digital membership pass rotates automatically, so a screenshot does not stay valid.

• Allow camera access if you scan at the door.
• Turn the screen brightness up and keep the code still in view.
• If scanning fails: refresh the pass in the app or ask the organisation to scan again.

Membership problems

Cancellations, dues, access or a wrong collection go through your club or organisation. MySubs is the system; membership is an agreement between you and them.

If you cannot resolve it together, email us and we will look into what we can do.

Frequently asked questions

• How do I delete my account? In the app under your profile, or via info@mysubs.nl.
• Where is the privacy policy? At mysubs.nl/privacy.
• Who sees my data? Your organisation for member administration; MySubs as processor. See the privacy policy.
• I want a demo or a new environment. Email info@mysubs.nl.

Contact details

MySubs

Gieskesstraat 43A, 7554 LB Hengelo, the Netherlands

Chamber of Commerce (KvK) 93173962

Email: info@mysubs.nl