Terms of use

1. Scope

These terms apply to MySubs: the website mysubs.nl, the organisation dashboard and the My Subs app. By creating an account or using the service, you agree to them.

MySubs, Gieskesstraat 43A, 7554 LB Hengelo, the Netherlands, KvK 93173962. Questions: info@mysubs.nl.

2. The service

MySubs helps organisations (clubs, associations, foundations and small businesses) keep track of members, memberships, prepaid cards, access (membership pass) and related administration. Modules and plans (such as Basic, Memberships, Community) are described on the website; the current description on mysubs.nl prevails.

We may maintain, improve or temporarily interrupt the service. We aim for availability but do not guarantee uninterrupted access.

3. Accounts

You are responsible for accurate details and for keeping login credentials secret. Organisation admins should use two-factor authentication when available. Report abuse to info@mysubs.nl.

You may not use the service for unlawful purposes, to bypass security, or to overload the infrastructure.

4. Organisations

The organisation is responsible for its member administration, for the prices and terms of memberships and cards, for communicating with members, and for the Mollie connection. MySubs is the tool; membership is an agreement between member and organisation.

The organisation warrants that it processes personal data lawfully and informs members. MySubs platform fees (if any) are payable by the organisation according to the chosen plan.

5. Members

A membership, prepaid card or ticket is a contract with the organisation, not with MySubs. Cancellations, pauses, refunds and complaints about access or classes go through the organisation.

The digital pass is personal. Misuse (sharing codes so someone else can enter) may be refused by the organisation.

6. Payments

Payments from members to an organisation run through Mollie on that organisation’s Mollie account. MySubs is not a party to that payment, except where we charge the organisation a platform fee.

Failed direct debits, chargebacks and outstanding collections follow the arrangements between member, organisation and Mollie.

7. App Stores

The iOS app is distributed through the Apple App Store. Apple is not a party to these terms between you and MySubs. Apple’s usage rules apply in addition for installing the app.

8. Intellectual property

MySubs, the design, the software and the trademarks remain ours or our licensors’. Organisations and members keep the rights to their own content (logos, member lists, copy) and grant us a limited licence to host and display it for the service.

9. Liability

MySubs is not liable for an organisation’s decisions (refusing entry, cancelling, pricing) or for outages at Mollie, the internet or devices.

Our liability is limited to the amount the organisation paid MySubs in the twelve months before the event, or — if lower — to direct damage. We exclude liability for indirect damage, lost revenue or data loss to the extent the law allows. Mandatory law (including product liability or intent) still applies.

10. Cancellation and deletion

Members can delete their MySubs account in the app. Organisations can cancel their environment according to the plan; closure may wait until outstanding payments are settled.

We may close an account or environment in case of abuse, non-payment or a legal duty.

11. Changes

We may change these terms. The date at the top prevails. We inform organisations of material changes. If you keep using the service afterwards, the new version applies.

12. Law and disputes

These terms are governed by Dutch law. Disputes are submitted to the competent court in the Netherlands, without prejudice to mandatory consumer law if you act as a consumer member.